In stock items will ship within 1-2 days. Shipping time can vary depending on method selected. Choose from: 7-10 Day Standard shipping, 5-7 Ground shipping, 2-3 Day Express shipping or Overnight are available services at check out. Overnight shipments received by 12 noon, Eastern time, will ship within 24 hours. Sun Valley Alpaca Co. offers a standard 30-day money-back guarantee from the date you receive your item(s).
If you are not completely satisfied, you can return any unworn item in its original packaging with tags attached for a refund. We conduct thorough inspections before shipping, if you notice any defects upon receipt, contact us immediately for resolution.
Extended Holiday Return Period Items purchased between November 15 and December 15 will have an extended return period until January 15.
Please note that all sale items ending in .98 are final sale and cannot be returned for any reason.
All our products are meticulously handmade by skilled artisans and undergo quality control before shipping. Due to the handcrafted nature of our items, slight variations in appearance are normal and not considered defects. These unique distinctions add character to your purchase, making it truly one of a kind. Gift wrapping and gift cards are available at checkout for a small up-charge.
Every order is important to us and so we are happy to provide optional shipping insurance for every order via our shipping protection partner Route. Protect your purchase with optional Route shipping insurance for worry-free delivery. Please note, if you decline coverage, we cannot be responsible for lost or stolen packages once they are with the carrier. For full details, click here.